A A+

According to the  Financial Supervisory Authority Order nr.24/2014, to ensure transparency in recording and solving petitions by SC BCR Asigurari de Viata Vienna Insurance Group S.A.,we provide you the following information:

 

Last year

2020

Reporting Period: 

January 1st –   September 30th 2021

(cumulated)

Last 3 month of the reporting period

July

2021

August

2021

September

2021

Total number of registered complaints unique per claimant and per case

92

73

7

9

14

Total number of substantiated complaints ( resolved favorably ) per claimant and   per unique recorded case

23

24

2

3

5

Number of founded complaints ( resolved favorably) regarding claim files

4

9

1

2

0

The total number of petitions for which the claim files were paid

3

2

0

0

0

The total number of completed petitions unfavorable per claimant and per unique recorded case 

69

48

5

6

8




 
Year
2020
Report Period:  January 1st
- September 30th 2021
Last 3 months of the reporting period
July 2021August
2021
September 2021
Total number of alternative solution of claims
0
0000
Total number of complaints for alternative settlement of disputes actually settled00000
Total number of complaints for alternative settlement of disputes settled in favor of the insured, contractors, beneficiaries, injured persons or their representatives00000